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PlantBass NYC – No Return & No Refund Policy

At PlantBass NYC, we take pride in serving fresh, high-quality, plant-based meals made with care and intention. Due to the perishable nature of our food and commitment to food safety, we maintain a strict No Return, No Refund Policy.

1. All Sales Are Final
All purchases made at PlantBass NYC—whether in-store, online, or through delivery platforms—are final. We do not accept returns or offer refunds once an order has been prepared or completed.

2. Food Safety & Quality Assurance
Because our items are perishable and prepared fresh daily, we cannot restock or resell any returned food. This policy ensures the highest standards of health, safety, and quality for all customers.

3. Order Accuracy
We encourage all customers to carefully review their orders before completing their purchase. If you believe there is an issue with your order (such as receiving the wrong item), please notify our team immediately at the time of pickup or delivery.

4. Damaged or Incorrect Orders
If your order is incorrect or compromised at the time of receipt, we will gladly work to make it right by offering a replacement of the item. Claims must be made promptly and may require proof of purchase.

5. Third-Party Orders
For orders placed through third-party delivery services, all refund or credit requests must be handled directly through the respective platform in accordance with their policies.

6. Customer Satisfaction
Your experience matters to us. While refunds are not provided, we are committed to addressing concerns and ensuring you enjoy the PlantBass NYC experience. Please reach out to us with any questions or feedback.

7. Policy Acceptance
By placing an order with PlantBass NYC, you acknowledge and agree to this No Return & No Refund Policy.

Thank you for supporting. 

“All sales are final. At PlantBass NYC, we don’t just serve food—we serve intention, flavor, and a vibe you can trust.”